support.keeler-global.comSupport and repairs - Keeler Global

English Français Deutsch Español Italiano Español Latin America Português Distributor login Find a distributor Home Products Slit lamps Binocular indirect ophthalmoscopes Ophthalmic cryo surgical Ultrasound Tonometers Handhelds Surgical Loupes & Lights Volk lenses Software Accessories Student hub Support and repairs Repairs Warranty registration (USA) Annual service Product resources Feedback General enquiries FAQ’sEvent calender Educational blog Sustainability Work with us Contact us Menu Home Products Slit lamps Binocular indirect ophthalmoscopes Ophthalmic cryo surgical Ultrasound Tonometers Handhelds Surgical Loupes & Lights Volk lenses Software Accessories Student hub Support and repairs Repairs Warranty registration (USA) Annual service Product resources Feedback General enquiries FAQ’sEvent calender Educational blog Sustainability Work with us Contact us Support and repairs Your central hub for product and service support At Keeler, we’re happy to share our years of expertise and experience to provide you with the best product and service support. No matter your role or industry, finding the essential tools, expertise and support you need to do your job shouldn’t be complicated and time-consuming. In this section, you’ll find a range of tools, documents and advice to support you with repairs, annual service requests, warranties and FAQs. This includes downloadable manuals for each product and reliable advice for the maintenance of your products. Discover our areas of support below… Repairs All of our products are covered by warranty, to support you when the unexpected happens. Schedule a repair using our convenient repairs form here. Start the repair process US Warranty registration For a limited time only, we’re inviting Keeler customers in the US and Latin America to extend our regular warranty period. Simply register your product here, after purchase. Register my product Annual service Planning your next annual service? Complete our simple form to schedule your product’s service here. Schedule a service Product resources Download a range of support documents including product brochures, cleaning instructions, ISO certificates and product IFU manuals here. Browse resources Feedback If you have feedback on our products and service, or would like to share your ideas for innovation, we’d love to hear from you. Please complete our feedback form here. Provide feedback General enquiries Can’t find what you’re looking for? Speak to one of our knowledgeable team members using our enquiry form here. Ask us a question Frequently asked questions There are two streaks of light appearing on my Retinoscope. Is this broken? The Retinoscope incorporates a paired mirror and reflector system which have been optimised to project a high-definition patch. The Reflector will disperse excess light to give maximum performance of the Retinoscope; in doing so it creates a smaller secondary patch below the original patch. The secondary patch does not influence the function of the device as it is not visible through the viewing lens of the Retinoscope. The natural variation in component position and manufacturing tolerances may cause some variation in the size of the secondary patch. This again is quite normal and reflects the individual tuning of each device to provide optimised performance. A significant improvement in the device has been the development of LED illumination. The optically flatter patch provides for much better functionality of the device and noticeably better measurement results. You may find the Primary patch includes a halo created from the LED illumination. This again is our mechanism for managing the quality of the patch and will not be seen while using the product: it does not affect the function of the device. What is the difference between the 2.8v and 3.6v handheld instruments? The 2.8v instruments are powered by 2 x AA dry cell batteries as opposed to the 3.6v instrument which charges using the Keeler lithium charger. The 3.6v instrument is noticeably brighter than the 2.8v instrument. What do the red and blue colours on handheld instruments and bulbs represent? The blue handles and bulbs are for the 2.8v handheld instruments and the red handles and bulbs are for the 3.6v instrument. To ensure your instrument is working at it’s optimum level and to avoid blowing bulbs, the handle colour and bulb colour should be the same. My older handheld with the NiCad charging system and large diameter handles is no longer charging. Do I need to replace my instrument and charger? The good news is that your older style instrument head will fit and work on the current lithium equipment, so you will only need to replace your handles and charger. You can purchase these via our products tab on the website under, ‘Products-Handhelds-Handheld Accessories’ or by searching for SKU: 1911-P-1228 D ouble Lithium upgrade kit. Together, we can see a better future in eye care Stay connected and informed: Subscribe to our newsletter today! Email Stay in touch with us Copyright 2024. All rights reserved. GDPR & privacy policy Terms & conditions Keeler news Copyright notice FAQS Modern slavery act Copyright 2024. All rights...